Jump to: Agreement · The service · Accounts & quotes · Fees & billing · Your data · Acceptable use · White-label terms · Object Lock · Availability & SLA · Export & migration · Suspension & termination · Disclaimers · Liability · Changes · Governing law · Contact
1. Agreement to these terms
These Terms of Service ("Terms") are a contract between you, or the business you represent ("you," "your," or "Customer"), and Storivo ("Storivo," "we," "us"). They apply whenever you access storivo.com, submit the questionnaire on our quote page, or use the Storivo storage service under an active plan or order form. By checking the consent box on our questionnaire, signing an order form, or using the service, you agree to these Terms on behalf of yourself and, if applicable, the company you represent.
Storivo is built for businesses: web hosting companies, managed service providers (MSPs), and small-to-medium businesses. The service is not intended for personal, non-commercial use, and we don't currently offer self-serve signup; every account starts with the questionnaire on our quote page and is set up by a Storivo specialist.
2. The Storivo service
Storivo provides S3-compatible object storage, accessible through the standard S3 API and through the tools and integrations described on our storage types page: hot, cool, cold and archive storage tiers, Object Lock (immutable, WORM-compliant storage), CDN origin storage, and white-labeled reseller storage for hosting companies and MSPs. The specific storage volume, tier mix, egress terms, and support level available to you are set out in your order form, which is incorporated into these Terms by reference. Where your order form and these Terms conflict, the order form controls for that specific term.
We may add, change, or retire individual features over time. We'll give you reasonable notice before retiring a feature you're actively using, and we won't materially reduce the core storage, retrieval, and Object Lock functionality you've paid for during your then-current term without your consent.
3. Accounts, quotes & eligibility
You must be at least 18 and have the authority to bind the business you represent. Accounts are provisioned after you submit the questionnaire and a Storivo specialist confirms your plan; pricing shown on our plans page and in the savings calculator is illustrative, not a binding quote, until it's confirmed in writing.
You're responsible for keeping your account credentials, access keys, and any sub-account keys you issue confidential, and for all activity under your account, including activity by your employees, contractors, or (for white-label partners) your own clients. Notify us immediately at security@storivo.com if you believe a key has been compromised, so we can help you rotate it.
4. Fees, billing & reserved capacity
Fees are billed according to your order form: per-TB pay-as-you-go for Starter Partner, reserved-capacity terms for Growth Partner and Scale Partner, or flat monthly pricing for the SMB Essentials, Business, and Business Pro plans. Reserved-capacity terms (for example, a 1-year commitment on Growth Partner) obligate you to pay for the reserved volume for the full term even if your actual usage is lower, in exchange for the discounted rate.
Fees are exclusive of applicable taxes, which you're responsible for unless you provide a valid exemption certificate. Invoices are due within the period stated on the invoice (net 15 by default). If payment is late, we may charge interest on the overdue amount at the lesser of 1.5% per month or the maximum rate allowed by law, and may suspend the account as described in Section 11 after written notice and a cure period.
5. Your content & data ownership
You own the data, files, and objects you store with Storivo ("Customer Content"). We don't claim any ownership interest in it, and we access it only to provide, secure, and support the service, to comply with law, or with your explicit permission (for example, if you open a support ticket and ask us to inspect a specific object). We don't use Customer Content to train models, and we don't sell it or share it with advertisers.
You represent that you have the rights necessary to store your Customer Content with us, and that doing so doesn't violate any law or any third party's rights. You're responsible for classifying and handling your own data appropriately, including any regulated data (health, financial, or otherwise) you choose to store.
6. Acceptable use
You agree not to use Storivo to store or distribute content that is illegal, infringes someone else's intellectual property, contains malware, or violates the privacy or rights of others; to attempt to gain unauthorized access to any account, sub-account, or system that isn't yours; to probe, scan, or load-test our infrastructure without our prior written consent; or to resell or white-label the service in a way that isn't covered by Section 7. We may investigate suspected violations and take action under Section 11, including removing content or suspending access, when reasonably necessary to protect the service or comply with law.
7. White-label & reseller terms
Growth Partner and Scale Partner plans let you create white-labeled sub-accounts to resell storage to your own clients under your own brand, billing, and support. As between you and Storivo, you're solely responsible for your agreements with your own clients, including the promises you make them, the rates you charge, and your compliance with laws that apply to your business (data protection, consumer protection, industry-specific rules, and so on). Storivo isn't a party to those agreements and provides support to your clients only to the extent you've asked us to and we've agreed in writing.
You're responsible for the security of any access keys you issue to sub-accounts, and for promptly deactivating keys for clients who are no longer entitled to access their storage. If a sub-account is used in a way that would violate Section 6 if it were your own use, we may suspend that specific sub-account while leaving the rest of your account intact, and we'll notify you when we do.
8. Object Lock & retention settings
Object Lock, where enabled, makes objects immutable for the retention period you configure: once set, that retention cannot be shortened or overridden by you, your users, or Storivo, including at your own request, before it expires. This is by design, and it's what makes Object Lock effective against ransomware and insider threats. Configure retention periods carefully; we're not able to make an exception once a retention period is set, even in cases of accidental configuration.
9. Service availability & SLA
Scale Partner plans include a 99.9% monthly uptime commitment with service credits for shortfalls, as detailed in your order form. Other plans are provided on a commercially reasonable-efforts basis without a financial SLA. Scheduled maintenance (announced in advance where practical) and events outside our reasonable control, such as upstream network, utility, or force majeure events, are excluded from uptime calculations across all plans.
10. Data export & migration
Because Storivo speaks the standard S3 API, you can retrieve or copy out your Customer Content at any time during your subscription using any standard S3-compatible tool, without needing our involvement. If you need help planning a bulk export, our support team and the migration guide can help, including around and after termination, subject to Section 11's post-termination window.
11. Suspension & termination
Either party may terminate for the other's uncured material breach after 30 days' written notice, or terminate at the end of the then-current term by giving notice as described in your order form. We may suspend access immediately, without prior notice, only where reasonably necessary to prevent harm to the service, other customers, or third parties (for example, active abuse or a security incident), and will restore access as soon as the issue is resolved.
After termination, we retain your Customer Content for 30 days so you can export it, after which we delete it from active systems on a rolling basis. We're not obligated to retain data beyond that window, so please export what you need before it closes.
12. Warranties & disclaimers
Outside of the SLA in Section 9, the service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Storage redundancy reduces the risk of data loss but doesn't eliminate it; we recommend keeping an independent backup of anything you can't afford to lose, the same advice we'd give about any storage provider, including ourselves.
13. Limitation of liability
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, even if advised of the possibility. Each party's total liability arising out of these Terms is capped at the fees you paid to Storivo in the 12 months before the claim arose, except for claims arising from a party's indemnification obligations, gross negligence, or willful misconduct, which aren't subject to this cap.
14. Indemnification
You agree to defend and indemnify Storivo against third-party claims arising from your Customer Content, your use of the service in violation of Section 6, or your agreements with your own white-label clients under Section 7. We agree to defend and indemnify you against third-party claims that the core Storivo service, as provided by us and used in accordance with these Terms, infringes a third party's intellectual property rights.
15. Changes to these terms
We may update these Terms from time to time. For material changes, we'll notify active customers by email at least 30 days before the change takes effect; continued use of the service after that date means you accept the updated Terms. If you don't agree, you may terminate under Section 11 before the change takes effect.
16. Governing law & disputes
These Terms are governed by the laws of the state or jurisdiction specified in your order form, without regard to conflict-of-law principles. The parties will first attempt to resolve any dispute informally by contacting legal@storivo.com; if that doesn't resolve it within 30 days, either party may pursue the dispute-resolution process specified in the order form.
17. Contact
Questions about these Terms can go to legal@storivo.com. Questions about an active account or billing are usually faster through support@storivo.com.